“The Young Men’s Shop has been an Indigo Payments customer for five years. Though admittedly, not five years straight. Somewhere along the line another processing company stopped by the shop and promised lower rates. We thought, ‘Let’s save a few bucks,’ and made a change.
That was a mistake.
What wasn’t immediately realized is that the new card processor was adding fees without notice. This was discovered during a cursory review of our monthly statement. The company was charging for every customer support call. Once we started reviewing monthly statements closer we found other fees added and those “lowest rates” were mysteriously increasing.
We switched back to Indigo.
On top of a rate guarantee and a friendly, supportive local rep, Indigo Payments understands the number one concern of all retailers – cash flow is king. If transactions are cleared by 6 PM, the money is deposited into the store’s account by 6 AM the next morning.
The Young Men’s Shop has been a local, family run business for thirty-five years and we are growing with Indigo.”

“Why did we switch to Indigo Payments?
My husband and I genuinely liked the local rep. From the moment we met he was polite, straightforward and had the facts. We’d ask questions and he had answers.
Changing to Indigo was easy; there were no start-up fees or a long-term contract. And customer service has been exceptional. If there’s a problem, such as a chargeback or terminal issue, we call our local Indigo rep’s mobile phone and he shows up, in-person. I am confident Indigo’s 800 phone support is just as capable but I wouldn’t know. We have never called the support line in the four years as an Indigo Payments’ customer. We see our local rep right here in Charlottesville, whether we need support, or he’s just dropping by to check in.
Good rates. Good service. – It’s good to be an Indigo customer.”

“It seems that every day I get another credit card processing company calling on the phone promising the lowest rates. I tell them all, ‘Not interested.’  As an Indigo Payments client for the past five years, I have received excellent customer service and a great rate guaranteed not to go up. Why would I change?”

“Indigo has always done a great job for me. They respond quickly to calls and work hard to help me resolve any issues.  And my rep is always there for me. At this point I would have to say we’re like family.”

“Whenever we have a question, we always get a quick response from our Indigo rep or the help desk. It’s great to have a processor who always comes through for us when the need is there.”

“The reason I’ve been with Indigo Payments so long? They really help take care of my business. They proactively alert me to transaction issues ahead of time and my rep is there when I need him – 24/7.”

“I’m really happy with Indigo. We have a great rate and the service is top notch. Our rep always responds right away to any concerns and Indigo is right there when we need them.”

“My relationship with Indigo Payments goes well beyond the transaction. We have patronized each other’s businesses for years and I am honored to be be one of Indigo’s earliest customers. I trust Linda and her team completely and refuse to entertain other processors’ offers. It wouldn’t matter what deal I am offered by the competition. With Indigo, my rates have never increased and their  service operates on the same high exacting standards that I expect of my own employees and myself.”

“We have been an Indigo customer for over 4 years and use them at all of our shops.  We get great friendly service from the company and our local rep. They are good mates.”