“As one of your customers I wanted to express my sincere appreciation for the recent exceptional customer service that my company received after my business’ bank account was hacked.
I had no choice except to close it [the bank account] immediately, and then struggle to determine how best to handle daily customer credit card payments and settlements. Considering the large number of transactions we process via credit card, the situation quickly became a real business crisis.
I immediately contacted Barb, my Indigo account manager, who provided immediate and accurate assistance to guide me through the process of regaining the ability to accept credit card transactions. Barb provided immediate solutions to my nightmare and guided me through the steps in a friendly and courteous manner.
I was told that Indigo would be there to back me up in times of need; Indigo sure came through. I’m even more confident now in my selection of Indigo Payments to process my company’s transactions. Your customer support was exceptional, and I really appreciate it.”

“We have been Indigo Payments credit card processing customers for seven years. Not only has our initial rate not gone up over that time, but it has actually gone down – twice. The one time we had terminal troubles, we called our local rep on a Monday and had a new terminal up and operating the next day.
Because we own a local business, we like having a local credit card processing representative right here in town. We recommend our payments rep to other businesses all the time.”

“Credit card processing reps stop by my store on a regular basis with promises of offering “the best” rates. I switched to Indigo because I genuinely liked the Indigo rep. He was sharp, answered my questions and alleviated my concerns.
The kicker, he also gave me the best rate AND guaranteed that that rate would not increase. He has been true to his word. There hasn’t been a rate increase for the five years we have been doing business.
Indigo’s customer service is as good as my rep promised. If there is a charge back or other issue Indigo notifies me of the incident and works with me to resolve the issue.
When I started West Coast Boot Camp I never thought I would need a business partner, but I got one with Indigo Payments.”

Our business has been family owned and operated for over two decades, and a cornerstone of our longevity is Customer Service. Our Point of Sale provider for the last two years was leaving us upset and unsatisfied. Mystery charges and unauthorized charges would appear on our bill; when we asked for an explanation our calls were often misdirected or entirely ignored.  We were only able to accept Visa and Mastercard because of the high rates. Westchester Watch Works needed a Point of Sale company that provided customer care and support the way we do for our own clients. It was time to switch! We asked a fellow shopkeeper and friend of ours and he recommended Indigo. Our Indigo representative was friendly, informative, and went out of his way to help us make the switch to new microchip-compatible machines. He spent time with our family and regularly visits us to make sure everything is working correctly. We now proudly accept the top five major credit cards thanks to Indigo, and that means we can say “Yes, We Take That!” to all of our clients.”

Indigo Payments has been great for our business. We appreciate that they are attentive to our needs. They answer calls quickly and provide solutions. We are thrilled that they haven’t increased our fees for all the years that we have been with them. The few times that we have upgraded our system, their prices were fair and not inflated. We do business with them because of their honesty.”

“Indigo provides me with competitive fees and ALWAYS provides first-class service… from my personal representative to the call center.  Like most businesses, we are inundated daily by other processors who all say they can save us money.  It’s an easy, smart, and time-saving decision for me to say, ‘No, thank you, I’m fine with Indigo.'”

Over the last 20 years Taqueria Los Gallos located in the Salinas Valley, has been a pioneer and staple in the Mexican food industry. We always strive to give our patrons the very best in both quality ingredients and service. That is why we also expect the same when we are the client.
Our local Indigo Payments representative has raised the bar for us by demonstrating unparalleled dedication to our needs such as; keeping us updated with card processing safety practices and latest technologies. Most importantly, I can’t remember the last time we have had to call the main office for support. In the few times we have had issues, our Indigo rep fixed the problem while always answering our questions with a smile.
I wish my local bank and other providers could deliver half of the positive experience that we  get from him. I really enjoy recommending Indigo to my family and friends, since it is so hard to find any company nowadays who guarantees that it will not raise its pricing.

“We have been with Indigo Payments for a long time and are happy we switched. The service is excellent and quick, thanks to our local rep who always has time for us.
Thank you Indigo. We are… growing together.”

“We think of our company as an innovative, cutting-edge, small business venture. We started by switching careers to follow our passion for contemporary design and luxury. Soon after starting our business, we met Linda Kelley, one of the owners of Indigo. She immediately grasped our concept and was able to work with our business needs and our idiosyncrasies. Our relationship has been invaluable to our growth and our enjoyment of doing business with like-minded folk. She and her team are great to work with, good communicators, and just plain fun.”